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Refund Policy

Fair and Transparent Refund Guidelines

At Life Soccer Clinics, we strive to ensure a clear and straightforward refund policy to maintain transparency and fairness for all participants.

1. Non-Refundable Payments

  • Registration and onboarding fees are non-refundable.
  • No refunds are provided for missed sessions, non-attendance, or cancellations due to weather, facility maintenance, or other circumstances beyond our control.

2. Refund Eligibility

  • Refunds may be considered in the following circumstances:
    • Medical Emergencies: If your child is unable to participate due to a medical condition, you may request a refund. Medical proof is required (e.g., a doctor’s note).
    • Program Cancellations: If Life Soccer Clinics cancels a program without providing a suitable alternative, you may be eligible for a prorated refund.

3. Refund Request Process

  • To request a refund, send a written request to accounts@lifesoccerclinics.co.za.
  • Include the reason for the refund, proof of payment, and any supporting documents (e.g., medical records).
  • Refund requests will be reviewed within 14 business days, and you will be notified of the outcome.

4. Refund Method

  • Approved refunds will be processed through the same payment method used for the original transaction.
  • Refunds may take up to 7 business days to reflect in your account, depending on your payment provider.

5. Exceptions

  • Refunds will not be issued for reasons such as dissatisfaction with the program or failure to adhere to program rules and guidelines.

6. Late or Disputed Payments

  • If payments are disputed or delayed, refunds may only be considered after the issue has been resolved and verified.

7. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us: